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Shipping Policy
Last updated: September 6, 2026
This Shipping Policy explains how orders placed through jhkworks.com are processed and delivered.
Processing Time
Orders are generally processed within 2–3 business days after payment confirmation.
Processing may include payment verification, inventory confirmation, order preparation, and submission to the applicable fulfillment partner.
Processing times may be longer during holidays, unusually high order volume, inventory verification, or other exceptional circumstances.
Fulfillment Locations
JHK is a U.S.-based online retailer that works with third-party suppliers and fulfillment partners.
Depending on the product and available inventory, an order may ship from a U.S. or international warehouse.
Items in the same order may be fulfilled separately and may arrive in different packages or at different times.
Estimated Delivery Times
After processing, estimated delivery times are generally:
- United States: 7–20 business days
- International: 14–30 business days
These are estimates rather than guaranteed delivery dates.
Actual delivery time may vary depending on the product, fulfillment location, destination, carrier, customs processing, weather, holidays, peak shipping periods, and other circumstances.
Where a specific product or checkout page provides a different delivery estimate, review that information before completing your purchase.
Shipping Charges
Available shipping methods and applicable shipping charges are displayed at checkout.
Shipping costs may vary based on the destination, products ordered, available fulfillment location, and shipping method.
Tracking
When tracking information is available, it will be provided by email or through the order-status page after the shipment has been processed by the carrier or fulfillment partner.
Tracking information may take additional time to become active after a shipping label is created.
Inventory and Fulfillment Problems
Inventory information may change as supplier and warehouse availability updates.
If an item becomes unavailable after an order is placed, JHK may attempt to fulfill the same item from another available fulfillment location.
If we cannot fulfill the purchased item, we will contact you. We may offer an appropriate replacement or other option, but you are not required to accept a substitute or store credit instead of a refund.
If the purchased item cannot be fulfilled and you do not accept an offered alternative, the applicable amount will be refunded to the original payment method.
International Orders, Customs, Duties & Taxes
International shipments may be subject to customs procedures, import restrictions, duties, VAT, taxes, or other charges imposed by the destination country.
Any customer responsibility for these charges will be subject to applicable law and information presented during the purchasing process.
Customs processing may also affect delivery times.
Customers are responsible for providing accurate shipping information and complying with lawful import requirements applicable to products they order.
Delayed Shipments
Carrier delays, customs processing, weather, transportation disruptions, holidays, and other circumstances may affect delivery.
If we become aware of a material fulfillment or shipping problem affecting your order, we will work to provide available information and an appropriate resolution consistent with our policies and applicable law.
Nothing in this Shipping Policy limits consumer rights or remedies that cannot legally be waived.
Lost Packages
If tracking indicates a package may be lost in transit or you have not received an order within a reasonable period after the estimated delivery window, contact:
support@jhkworks.com
Include your order number and any relevant tracking information.
We will review the shipment with the applicable fulfillment partner or carrier and provide an appropriate resolution based on the circumstances, our policies, and applicable law.
Damaged or Incorrect Orders
If an order arrives damaged, defective, or incorrect, contact us as soon as reasonably possible at support@jhkworks.com.
Include your order number, a description of the problem, and photographs when reasonably necessary to document the issue.
Eligible damaged, defective, or incorrect orders will be handled according to our Return & Refund Policy and applicable law.
Incorrect Shipping Addresses
Customers are responsible for providing complete and accurate shipping information at checkout.
If you discover an error, contact us immediately. We will attempt to correct the address before fulfillment when possible, but an address cannot always be changed after an order has entered processing or shipment.
We will not use this provision to limit rights or remedies that apply when an error is attributable to JHK or its fulfillment process.
Contact JHK
For questions concerning shipping or an existing order:
JHK
659 Day Ridge Rd
Whitley City, KY 42653
United States
Email: support@jhkworks.com
Phone: +1 606-376-8005