Frequently Asked Questions
Shipping & Delivery
How long does order processing take?
Orders are generally processed within 2–3 business days after payment confirmation.
How long does delivery take?
Estimated delivery is generally 5–10 business days within the United States and 14–30 business days for international destinations after processing. Actual delivery can vary by product, warehouse, destination, carrier, customs, and other circumstances.
Where are orders fulfilled?
We use third-party fulfillment partners and products may ship from U.S. or international warehouses.
How do I track my order?
When tracking is available, it will be provided by email or through the order-status page.
Orders & Returns
Can I cancel an order?
Contact us as soon as possible. Orders may be canceled within 24 hours only if fulfillment has not begun.
What is the return window?
Eligible returns are generally accepted within 30 days of delivery. Review our Refund Policy for eligibility, exclusions, costs, and instructions before returning an item.
What if an item arrives damaged, defective, or incorrect?
Contact support@jhkworks.com promptly with your order number and details of the problem. We will review the issue and provide an appropriate resolution under our policies and applicable law.
Products
Does JHK manufacture every product?
No. JHK is an online retailer. Products may be sourced from third-party suppliers and fulfillment partners. Brand, manufacturer, specifications, and warranty coverage vary by product.
Do products include a warranty?
Warranty coverage varies. A warranty applies only when it is stated for the specific product or otherwise required by applicable law.
Payments & Security
Available payment methods are displayed at checkout. Payment processing is handled through Shopify and applicable payment providers.
Need Help?
Contact JHK for assistance.