Frequently Asked Questions
Shipping & Delivery
How long does shipping take?
Most orders are processed within 1–3 business days. Delivery typically takes 7–20 business days depending on your location. International orders may take longer due to customs processing.
Do you ship internationally?
Yes, we ship worldwide. Shipping times and costs vary by destination. You'll see your shipping options at checkout.
How do I track my order?
Once your order ships, you'll receive a tracking number via email. You can use this to track your package directly on the carrier's website or via our order status page.
Why is my tracking not updating?
Tracking information can take 3–5 business days to update after your order ships. If your tracking hasn't updated after 7 days, please contact us at our contact page.
Orders & Returns
Can I cancel or change my order?
Orders can be modified or cancelled within 24 hours of placement. After that, your order may already be in fulfillment. Please contact us as soon as possible if you need to make changes.
What is your return policy?
We accept returns within 30 days of delivery for items in original, unused condition. Please visit our Refund Policy page for full details and to initiate a return.
My item arrived damaged or incorrect — what do I do?
We're sorry to hear that. Please contact us within 7 days of delivery with your order number and photos of the issue. We'll make it right with a replacement or refund.
Products
Are your products authentic and high quality?
Yes. All JHK products are carefully sourced and quality-checked before fulfillment. We stand behind everything we sell.
Do your products come with a warranty?
Warranty coverage varies by product. Please refer to the individual product page for warranty details, or contact us for more information.
Payments & Security
What payment methods do you accept?
We accept all major credit cards, Shop Pay, and other payment methods available at checkout. All transactions are secured with SSL encryption.
Is my payment information safe?
Absolutely. We use industry-standard encryption and never store your full payment details. Your security is our priority.
Still Have Questions?
Can't find what you're looking for? Contact our team — we're happy to help.