Refund policy
Return & Refund Policy
Last updated: September 6, 2026
We want customers to understand the return and refund process before making a purchase. Please review the following terms carefully.
Return Window
Eligible items may generally be returned within 30 days after delivery.
Customers may also have additional cancellation, withdrawal, return, or refund rights under applicable consumer-protection laws. Nothing in this policy limits rights that cannot legally be waived.
Return Eligibility
To qualify for a standard return, merchandise generally must be:
- Unused and unworn;
- In substantially the same condition in which it was received;
- Returned with original tags, accessories, manuals, and packaging when applicable; and
- Accompanied by proof of purchase.
Certain products may be non-returnable for health, hygiene, safety, customization, final-sale, or other lawful reasons. Any product-specific exception will be disclosed where applicable.
How to Request a Return
Before sending an item back, contact:
Email: support@jhkworks.com
Include your order number, the item you wish to return, and the reason for the return.
Do not send merchandise to the JHK business or mailing address unless JHK specifically instructs you to do so.
Because products may be fulfilled by different third-party fulfillment partners, the correct return destination can vary by product. After reviewing your request, we will provide the applicable return instructions and return address.
Returns sent without authorization or to an incorrect address may be delayed or may not be accepted.
Return Shipping
For an ordinary return that is not caused by a damaged, defective, incorrect, or otherwise nonconforming product, the customer is generally responsible for return-shipping costs unless applicable law requires otherwise.
For verified damaged, defective, incorrect, or otherwise nonconforming merchandise, JHK will provide an appropriate resolution and will cover or reimburse reasonable return-shipping costs when required under our policy or applicable law.
Original shipping charges, customs duties, import taxes, and similar charges are generally non-refundable unless required by law or unless the refund results from an error for which JHK is responsible.
Damaged, Defective, or Incorrect Orders
If an order arrives damaged, defective, or incorrect, contact support@jhkworks.com as soon as reasonably possible.
Please provide your order number, a description of the problem, and photographs or other information reasonably necessary for us to evaluate the issue.
After reviewing the claim, we may provide an appropriate replacement, refund, or other remedy consistent with this policy and applicable law.
Order Cancellations
Contact us as soon as possible if you need to cancel an order.
An order may be canceled before fulfillment begins. Once an order has entered processing or fulfillment, we may be unable to stop the shipment. If cancellation is no longer possible, applicable return rights remain available after delivery.
Inventory and Fulfillment Problems
If JHK cannot fulfill an item you purchased, we will notify you.
You may be offered a suitable replacement or another reasonable option, but you are not required to accept a substitute or store credit in place of a refund.
If we cannot fulfill the purchased item and you do not accept an offered alternative, the applicable amount will be refunded to the original payment method.
Refunds
Once returned merchandise is received and inspected, when inspection is applicable, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method.
After a refund is issued, your bank, card issuer, payment provider, or other financial institution may require additional time to post the funds to your account.
If more than 10 business days have passed after we confirm that a refund was issued and you have not received it, contact support@jhkworks.com.
Exchanges
Exchange availability depends on the product and available inventory. Contact us before returning an item if you would prefer an exchange.
If a direct exchange is unavailable, we may process an eligible return and you may place a new order for the desired item.
International Customers
International customers generally have the same 30-day return-request period described above.
Depending on where you live, applicable law may provide additional rights. For example, qualifying consumers in the European Economic Area or United Kingdom may have statutory cancellation or withdrawal rights for certain distance purchases.
Where mandatory consumer-protection law provides greater rights than this policy, the applicable law controls.
Contact JHK
For questions about returns, refunds, cancellations, damaged merchandise, or an existing order:
JHK
659 Day Ridge Rd
Whitley City, KY 42653
United States
Email: support@jhkworks.com
Phone: +1 606-376-8005